All goods sold by Meikyap store are 100% genuine and in the original manufacturer’s packaging (unless explicitly stated in the product listing).

If you have an account you can login in here to see the status of your order. You will receive an email confimation to the email address provided, upon placing your order successfully.

Your order will be dispatched within 1 working day* and you will receive an email confirmation to the email address provided. You will be provided with a tracking number when your order is dispatched.

If you wish to cancel your order please notify Meikyap store by email at contact@meikyap.com within 1 hour of making your order. Please include the following details: Your name, your order number, reason for cancellation and payment method. The refund will be applied directly to your debit/credit card or paypal account.

If for any reason you are not completely satisfied with your Meikyap purchase, simply return the unused portion and we will remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased Online, please click HERE for step-by-step directions on returning by mail.

We only purchase the best products at the best prices, this enables us to offer you the best products at the best prices. This unfortunately means products will go out of stock from time to time, but don’t worry our purchasing team is hard at work trying to source the products. Unfortunately we are unable to give you an exact date for when products will come back into to stock. If you are desperate for your next beauty haul or have a special request don’t hesitate to contact us.

Our delivery time for this product is between 10 to 15 business days. We appreciate your patience as we ensure each order is carefully processed and delivered to you with care.. Please make sure you are available at your selected address, to receive your parcel. In the event you are not available, a delivery card should be left. *working days for the purpose of our Delivery policy, do not include Saturday, Sunday or Bank Holidays. 

f your online order is not as expected, CHAT LIVE for assitance.

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via email contact@meikyap.com If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.

For online orders the following Credit Cards are accepted: American Express, Discover, MasterCard and Visa. We also accept PayPal, Please enter your billing address exactly as it appears on your credit card statement.

Upon receipt of your return, The Meikyap store will issue a refund within 3-5 working days* starting from the date your return is received. Please note delivery charges are non refundable, you will be refunded the cost of the product only. (This is only applicable if you have been charged delivery. However delivery charges will be refunded in the following cases: non-delivered item(s) damaged/defective item(s) incorrect item(s) If you have requested for an order cancellation, you will be refunded within 1 working day, but the funds may take 3-5 working days to appear in your account. *working days for the purpose of our FAQ, do not include Saturday, Sunday or Bank Holidays.